Help
Print
![](https://files.froged.com/public_uploads/iow9jk/iuWWPUG09GftYc6yeMqy_preview - 2021-08-02T175415.669.png)
![](https://files.froged.com/public_uploads/iow9jk/iSr3NWl4IOgzmW9Gkwm6_activities 9.png)
Below, there is an example of a message that comes when the connected customer assigns you a booking.
To accept the assignment click on the green Accept button, to refuse click on the red Refuse button.
Clicking on Accept the booking status changes from Pending to Open.
![](https://files.froged.com/public_uploads/iow9jk/61Vz6S3W8zOmPSU3VNjJ_activities 10.png)
![](https://files.froged.com/public_uploads/iow9jk/gkYvUNpJ16CNc2eXU3Iu_image_1te13gu.png)
![](https://files.froged.com/public_uploads/iow9jk/uLVAX7DCg0zlolyLdOhn_activities 11.png)
Manage a conversation in Sengerio
A conversation is the list of messages related to a precise booking that is exchanged between you and a business partner connected via Sengerio.
To access the detail of a conversation there are several ways:
To access the detail of a conversation there are several ways:
- Click on a notification, which you can see by going to Messages.
![](https://files.froged.com/public_uploads/iow9jk/iuWWPUG09GftYc6yeMqy_preview - 2021-08-02T175415.669.png)
- Open a booking and click on the chat icon to access the conversation related to that specific booking.
![](https://files.froged.com/public_uploads/iow9jk/iSr3NWl4IOgzmW9Gkwm6_activities 9.png)
Each message, contained within a colored speech bubble, shows the name of the sender or recipient. The date and time are also visible.
Below, there is an example of a message that comes when the connected customer assigns you a booking.
To accept the assignment click on the green Accept button, to refuse click on the red Refuse button.
Clicking on Accept the booking status changes from Pending to Open.
![](https://files.froged.com/public_uploads/iow9jk/61Vz6S3W8zOmPSU3VNjJ_activities 10.png)
Any change to the booking made by you or your business partner triggers a message. Fields marked with a red triangle are those that have been modified.
![](https://files.froged.com/public_uploads/iow9jk/gkYvUNpJ16CNc2eXU3Iu_image_1te13gu.png)
To send a text message at any time, write in the white space below, choose the recipient and click on Send.
![](https://files.froged.com/public_uploads/iow9jk/uLVAX7DCg0zlolyLdOhn_activities 11.png)