Transport company - Accept or refuse services from a Buyer

Every time a Buyer assigns a service, you can see a notification on the Messages button in the top menu.

By clicking on the icon, you can see all the assignment messages and filter the pending ones, this also includes updates (to accept or refuse) and cancellations (to confirm you read it).

By clicking on the specific row, you can see the service and are able to read all the details to decide if you want to accept or refuse (visible on the right-hand side panel).

By refusing, the Buyer is made aware of your choice and you won't see the service again among the pending ones.

By accepting, the Buyer receives a confirmation message. You can find the accepted service among your bookings to allow you to cover it with a driver and one of the authorized vehicles that were communicated to the Buyer. The vehicle must be one of the communicated (and authorized) vehicles for the same typology set in the booking.

If necessary, before accepting or refusing, you can also send messages from the conversation panel, to ask for additional information.

The messages are available also after accepting the service.

There is the possibility that the Buyer sends sequences of services instead of a single one.

The difference is that the sequences can be accepted or refused only in bulk, and not one service at a time.

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Sengerio SUPPORT | 2021